Swiss-Belhotel Tarakan（塔拉坎瑞士贝尔酒店） ★★★★★

Location

Not much selection of non Indonesian food

The food provided, the friendly staff

How dated/ old everything was

- location in the city - nearby airport - friendly staff - good breakfast

- it could be cleaner - the beer was too expensive (large bintang more than 11 dollars/euro’s)

The breakfast, location and quality of the rooms were fine.

Staff here are great. Ever so helpful. It’s the best and most comfortable hotel in Tarakan, but the staff are its greatest asset

NOTHING !!

Junior Suite - the room was tired and dated - the room was infested by small insects due to poor cleanliness - but mainly, the room only had 'single-glazed' windows (with no secondary sound-proofing) - the hotel is opposite a mosque whose mega-phones blast out morning prayers at 4.30am that is so loud you cannot hold a conversation in the room !! - the staff response to this issue was "you should have known this before booking !!" - also, the pool is dirty and lacking maintenance (closed without notice) - also the food is disgusting (the restaurant was empty) - also the location feels threatening and grubby

Room large

My room had a bad AC.. slow respon from technician, i must called FO twice to call the technician and i wait for 1 hour at 9pm..

Staff is this hotels greatest asset. Hope the management appreciates them.

Location not great, but unavoidable

Lokasinya strategis

Hotelnya bangunan lama seperti kurang terawat

Departmen F&B nya yg lumayan tanggap. Lokasi hotelnya yg bagus.

Staff Dri Depan Sampai Reseptiont kurang humble , kurang sapa , kurang peduli. Orang datang dibiarkan saja sekalipun letih dan bawa banyak barang. Ucapan Selamat datang, selamat sore tau apa tidak ada. Kurang tanggap gk melihat situasi saat orang keletihan dri luar pulau padahal kamar siap dan bisa early check in. ( beda cumna 30-45 mnt ) dan gk ada llu lalang tamu check out jg. wajib nunggu. Sesui jam check in. . Sampai kita kelelahan ketiduran di lobby. Itupun kunci hanya dikasihkan tanpa ditanya petlu bantuan Bawa barang ke kamar. Untuk sekelas hotel dengan harga ini... Sangat kurang dalam pelayanannya. Semoga srmakin ditingkatkan senyum sapa dan tanggapnya. Terhadap tamu yg datang Jgn menilai dari fisik ,domestik, asing kaya atau miskin dr tampilan luarnya. mana yg harus dilayani mana yg tidak. Semu bayar sama. Wajib bawa kupon makan. Itu kata reseption yv kasih kunci dengan prnekann seolah kita tdk pernh tidur hotrl. Padahal dihotel lain jg saat sarapan kami hanya ditanya kamar berapa selesa mereka puny daftarnya. Saat sarapan Ini kupon diminta jg bukan dilihat dulu jumlahnya, malah melotot seakan kita mrngemis makanan. . Sekali lg hormati tamu domestik. Jgn melihat dr penampilan. Kami sangat kelelahan setelah rally sumatra sulawesi kalimantan ini. Smg kedepan lebih baik lagi. Untuk team FO " Senyum itu gratis" Jgn pelit. "Sapa Santun itu ciri beradat" Jgn terlalu tinggi hati.

Lokasi strategis

Bangunan nya SDH tua. Aksesoris dah ketinggalan jaman

El personal del hotel no es muy agradable ni con disposición de responder a solicitudes o preguntas

Staff here are great. Ever so helpful. It’s the best and most comfortable hotel in Tarakan, but the staff are its greatest asset

Friendly staff

The internet was slow and the lighting was a bit too dim for me.